Shipping & Order Fulfillment:

Shipping from 34 locations:** (see map below)

• Orders normally ship within 24 to 48 hours after order processing is complete. There are occasions which an order may take longer to process.
• The closest stocking warehouse location is chosen to shorten the delivery time of your order. A confirmation shipment e-mail will be sent to you at this time.
• "Will Call" pick-up is currently not available at any of our warehouses.
• Please contact our customer service department at 888-226-2724, Mon.-Fri., 8:00 - 4:30p.m. Central time if you are in need of an exact shipping time.
• Backordered Items - A sales representative will contact you with an estimated availability date
• Your card is initially authorized for the purchase. It is not charged until your item(s) have been shipped.

Shipping Rates:

• FedEx, UPS or USPS Ground shipping rates only apply to continental U.S. destinations.
• Expedited shipping is also available (additional shipping charges will apply). Please indicate when the shipment is needed and a contact email/phone number so you can be contacted for approval of additional charges. Customer approval of additional charges is REQUIRED to expedite any shipment.
• Additional fees will be applied for orders shipping outside the continental US including Hawaii & Alaska. A customer service representative will contact you with your shipping costs.
• International & overseas shipping is currently not available.

Larger Items shipping via Common Carrier:

• Larger items such as Floor Machines and Heavy Equipment are shipped via common carrier to your location.
• Additional Fees May Apply if Shipping Equipment to a Limited Access or Residential Area and/or if a Liftgate is Required.
• We will strive to secure the least expensive freight rate for our clients when shipping common carrier. It is beneficial when acquiring a reduced shipping cost if the large item shipment can be delivered to a commercial location able to accept large trucks. Please put this location in the Ship-to area of the check out process. A customer service representative will contact you with your freight costs before shipment of any large item.

** The closest stocking warehouse location is chosen to shorten the delivery time of your order. A confirmation shipment e-mail will be sent to you at this time.

Returns:

Thank you for choosing UnoClean for your supply needs. We hope you are satisfied with your order and you continue to shop on UnoClean in the future. To ensure customer satisfaction, we would like you to look over the following return policies.

Upon receiving your order please do the following before opening the items:

• Check all items for any defect in the original packaging.
• If item is damaged, please have the parcel carrier make notes of any damage so items can be fully refunded.
• Make sure the item is what you expected before opening the package.
• If you ordered multiples of one item, open only one package and make sure you like it before opening all of the packages.

If you are for any reason unsatisfied, please read the following and fill out the Return Authorization Form.

• The Return Authorization Form must be filled out within 5 days of receiving the items.
• Items must be returned in new unused condition.
• A 10% service charge may be applied to all returned items.
• After 5 days, a 15% - 25% restocking fee will be applied.
• If the items are used, or opened we reserve the right to reject the returned product(s).
• Shipping charges are non refundable and will be deducted from the available credit.

All returns will be inspected upon arrival at our warehouse. If there are any signs that the item has been used or opened we reserve the right to apply up to a 50% restocking fee. All return items must be in their original packaging.

Please contact us to return/exchange an item

Any questions regarding these policies please call 1-888-226-2724